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Charity networx inc nevada5/30/2023 Server platforms necessary.Īdvanced knowledge of networks, Local Area Networks (LAN) and Wide Area Networks (WAN).Īdvanced knowledge Virtualization (VMware, Hyper-V, Etc.)Įxceptional customer service support and interpersonal skills are required as well as excellent telephone etiquette.Ībility to work a flexible schedule and extended work hours as required based on current projects.Īble to work independently, take responsibility with initiative, problem solving and technical writing skills.Ībility to work with a high attention to details and documentation.Įxperience with AutoTask or other helpdesk/service tracking systems a plus. Requirements / 3 Years Minimum Experience:Īdvanced knowledge of Windows Operating Systems. ![]() Proactively notify the Desktop Services Manager of potential issues, concerns or other problems that may impact or involve a larger group of users. ![]() Must ensure proper communication at all times ensuring customer is aware of incident activity, updates and closure. is a leading local Managed Services Provider (MSP) with over 15 years’ experience in providing proactive IT support and management, to local small and mid-sized organizations in Santa Maria and the entire Central Coast, allowing them to concentrate on running their businesses while we manage their networks and provide expert IT support. Provide timely, efficient, and friendly customer service to all end users display effective customer relations skills to enhance satisfaction. Track/document issues and escalate if appropriate.īe able to multi-task with heavy caseload and respond to user requests in a timely fashion. Perform end user operation/procedure training and/or documentation.įollow up with end users to ensure problems are resolved successfully and satisfactorily. ![]() Work with other team members to rollout hardware and software upgrades test/implement new equipment and services.ĭiagnose server and desktop computer hardware problems for repair or replacement.Īnalyze and resolve moderately complex PC hardware, software, system access, network and other technical issues. Troubleshoot and diagnose hardware, software and connectivity issues for end users as well as reporting all hardware, software, and network problems. Responsible for first level technical support, as well as higher level troubleshooting and supportĭirect interaction with end user customers to resolve local and network related issues.
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